FAQs + CARE
Collapsible content
What is shipping cost + timeline?
- US (Domestic): Free shipping
- Canada: $29.99 flat rate, 7–15 business days
- Rest of World: $49.99 flat rate, 15–21 business days
Once your order ships, you'll receive a tracking number via email.
What is your return policy?
ALL SALES ARE FINAL
Every Vintage Ginger piece is one of a kind, vintage, and carefully selected with love.
Because of the unique nature of our collection, all purchases are final. We do not accept returns, exchanges, or cancellations.
Vintage garments have lived a life before finding their way to you, and subtle signs of age or wear are part of their history and character. We carefully inspect each piece and thoughtfully note any significant imperfections in the description.
We encourage you to review all photographs, measurements, and details before purchasing. If you have any questions about a piece before ordering, please reach out — we’re always happy to help you decide whether it’s the right one for you.
Do you accept returns or exchanges?
All sales are final.
Due to the one-of-a-kind nature of our garments, we do not accept returns or exchanges. This policy allows us to continue sourcing rare pieces and investing deeply in their care and presentation.
Please review photos, measurements, and descriptions carefully before purchasing.
Why don’t you offer returns or exchanges?
Each garment is singular and cannot be restocked or replaced. Once purchased, it is removed permanently from our archive. Final sale ensures fairness, preservation, and sustainability within the vintage ecosystem.
How do you source your garments?
Each piece is thoughtfully sourced through private collections, estate finds, and trusted vintage networks. We select garments for their craftsmanship, condition, and enduring design—prioritizing artistry and longevity over trend.
No two pieces are identical. Every garment is chosen for its ability to stand on its own as a timeless object.
How are the garments prepared before sale?
Every garment undergoes a careful process that includes:
* Professional steaming or gentle cleaning when appropriate
* Fabric assessment and inspection
* Hand-smoothing and preparation for photography
* Considered styling to honor the original silhouette
We do not over-restore or alter garments. Patina and subtle signs of age are preserved as part of each piece’s history.
Why are prices higher than typical vintage shops?
You are not only purchasing a garment—you are investing in:
* Rare sourcing
* Archival-quality photography
* Time-intensive curation
* Thoughtful storytelling
* One-of-a-kind availability
Each piece represents hours of labor dedicated to preservation, presentation, and respect for the original artistry.
Are the garments new or vintage?
Our Collection are vintage and date from the 1960s–1980s.
The Now Collection is where Vintage Ginger looks forward. Our original designs, created in-house and currently in development, carry the same spirit of color, glamour and individuality that defines our vintage collection — reimagined for the modern woman.
How should I care for my garment?
We recommend:
* Professional to inspect the item, in some cases dry cleaning depending on fabric
* Cold water only, if gently washing by hand if cotton
* Air drying
* Avoiding direct sunlight for prolonged periods
Care instructions may vary by fabric. Please treat each piece as a collectible garment rather than an everyday basic.
How do I know if it will fit me?
Measurements, size guidance, and fit notes are provided on each product page some in more detail than others depending on our source of information. Many caftans and flowing silhouettes are intentionally size-flexible.
If you have questions before purchasing, we encourage you to reach out—we’re happy to help you decide.
What if I need help before purchasing?
To maintain fabric quality:We strongly encourage questions before checkout. We are happy to provide additional details or clarification to help you feel confident in your purchase.
Is my purchase sustainable?
Yes. By choosing vintage and limited modern pieces, you are supporting circular fashion, reduced waste, and the preservation of historical craftsmanship.
Which payment methods do you accept?
We accept:
💳 Visa, Mastercard, Amex, PayPal, Apple Pay, Google Pay, Venmo
What's your astrological sign?
Aquarius bien sur!